Details: Purpose:This position will support Bright House Networks’ digital video systems operations in multiple divisions in five states which include: digital headend’s DNCS (Digital Network Control Servers), Digital Navigator Servers and systems, Video on Demand (VOD) servers and systems, Interactive TV systems. Major Duties and Essential Functions: Assist Video Engineering personnel with the integration and configuration of digital video equipment in headends and hubs. Implement software updates and/or modifications Provide Tier II video event escalation support for NOC surveillance Provide integration and configuration for video channel changes and additions Configure and troubleshoot various encoding, transcoding, encryption and decryption systems Perform system upgrades. Participate in the planning and implementation of new technologies and services. Perform other duties as assigned. Perform maintenance and administration of Scientific Atlanta Digital Network Control System (DNCS). Perform bandwidth capacity implementation. Perform maintenance and administration of On-Demand system. Perform channel launching Perform server testing & implementation RF hardware testing and troubleshooting. Demonstrate proficiency on the following: Intermediate level of understanding Digital cable concepts. XOD propagation general concepts. Basic Understanding of MH4000 XOD servers. BMR (Broadband Multimedia-Service Router) administration. DNCS (Digital Network Control System) administration. Basic understanding of system networking. Intermediate system troubleshooting. Intermediate level of understanding RF concepts. QPSK Modulators and Demodulators QAM and MQAM Modulators Ability to set up and authorize Satellite Receivers Set up and configuration of Real Time Encoders Set up and configuration of Grooming Equipment May perform routine checks and proactive monitoring of all assigned servers and systems. Respond to any outage assigned to the NOC Systems Operations Group. Perform advanced troubleshooting and problem isolation. Maintain problem ownership and accountability. Interact with support staff to resolve issues. Update and Monitor the Remedy Ticket Tracking System. Perform documentation and reporting. Participate in the planning and implementation of new technologies and services. Perform other duties as assigned.
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