Details: Schedule Required: Scheduled work days: Sat, Sun required.Scheduled work days during the week subject to needs of the business.Scheduled work hours between 3PM-11PM dependent on the needs of the business. Special Info: Occasional Battery and Light Service Driver for PM shift after 3PM. Weekend work required. Will work around regular work week monday through Friday based on the needs of the business.Previous Occasional Driver had status change to Full Time COMPETENCIES: Mechanical/Technical PURPOSE: Respond to Roadside Assistance service requests and provide emergency services for AAA members and customers in a prompt, professional, courteous and safe manner. ESSENTIAL FUNCTIONS: Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis. Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures. (80%) Deliver extraordinary customer service and successfully troubleshoot roadside emergencies for AAA Members and other customers by accurately answering questions and interpreting club policy regarding service guidelines. Provide solutions, including related products, to members and customers to get them On-the-Go. Answer all questions and provide all necessary instructions to members and customers to ensure a complete understanding of services that will be rendered. (5%) Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). (5%) Maintain assigned vehicle, equipment and inventory ensuring proper and safe operating condition. Ensure the vehicle and all equipment is adequately secured at all times, including when the vehicle is not in use. Ensure the vehicle is clean and all fluids are at the required level prior to start of shift. Immediately report problems with equipment or vehicle to supervisor and/or fleet repair technicians. (3%) Collect payments from members and customers for Roadside Assistance services and maintain accurate receipts as necessary. Accurately complete daily inventory, warranty and sales/job reports. Complete related reports and call slips on a regular basis. (3%) OTHER DUTIES AND RESPONSIBILITIES: (4%) Serve as a resource to other Club Fleet drivers. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. May provide emergency tire change and lockout assistance to members and customers. May participate at public relations events, e.g., attending civic functions for different shows and groups as required.
No comments:
Post a Comment