Client Account Manager, Medical Revenue Cycle Management

Details: Acts as the main liaison between MED3OOO and our clients that are served by the Tampa Central Billing Office (CBO).  The Account Manager develops, builds and maintains an open and meaningful relationship with MED3OOO’s clients; identifies and communicates with key decision makers and influential client personnel on a regular basis and as-needed basis; understands and anticipates a client’s needs; presents client issues to the MED3OOO management teamA secondary purpose of this position is to provide project management support for the revenue cycle management division.  Projects will be initiated and assigned by the Senior Vice President of Revenue Cycle Management to help drive process improvement initiatives across the division.Responsibilities: Maximizes the value of MED3OOO’s relationships with clients by being the main liaison between MED3OOO and our clients; maintains clarity, definition and coordination in the client relationship. Communicates with the client on a regular basis to discuss how MED3OOO is meeting the client’s current and future needs; Organizes, attends and presents at formal client meetings.  Analyzes monthly financial reports for practice trends; prepares a practice summary and communicates that information on a monthly basis with clients; discusses necessary action plans with client and CBO to ensure optimal revenue cycle management. Documents outstanding issues for the client on a continuous basis, routes the issues to an appropriate MED3OOO staff member to develop solutions, monitors status if unresolved issues, and reports the status of issues to the client on a regular basis. Monitors contract terms and ensures that MED3OOO and client work in a manner consistent with the terms and conditions of the contract. Identifies opportunities within client for new MED3OOO products and/or services. Review client satisfaction Surveys as received and performs follow-up as indicated. Works with other MED3OOO CBO Directors, Account Managers and management to facilitate special projects and process improvement initiatives.  Conducts annual assessment reviews with all CBO’s focused on key functions and identification of any areas of MED3OOO processes needing revision or improvement   Participates in onsite visits and conference calls as needed.  Operation Assessments and Reviews – will review the operations of an existing practice, or potential client for areas of improvement (i.e. – new office location assessment, new services for a practice, merging and/or separation of a practice, policy and procedure development, workflow analysis, review of staff skill sets, etc.).  Is required to prepare any necessary reports.  Provide operational oversight as needed to various offices on a project basis.

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