Details: Office Location / Address: 1500 Boltonfield St, Columbus, Oh 43228 Education Level: High School Diploma/GED Shift: Night Job Employee Status: Regular Citigroup’s Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise. Assists Sr. Supervisor by providing guidance to all levels of staff regarding processes and operating procedures of team supported.• Coordinates team efforts to ensure the efficiency, quality, and timeliness of the general operation to maintain the workflow of the department supported. • Evaluates equipment and/or staff resource allocation and helps identify potential issues that may impact department workflow.• Interacts with internal departments and external clients as needed to resolve moderately complex problems.• Attends meetings/conference calls as required and serves as a subject matter expert for team supported.• Monitors work 'in process' to meet business and quality standards.• Provides information to management on productivity and quality status of assignments and other reports as needed (may create basic ad hoc reports).• Provides training to new employees and answers procedural questions to ensure consistency throughout area.• Makes decisions within established procedures that balance the needs of the employee, company, and customer.No Relocation Available.**NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
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