SVP, Re-Engineering- 11045854

Details: Office Location / Address:  Regular Education Level:  NAM-USA-MI-Ann Arbor Shift:  Full-time Employee Status:  Bachelor's Degree With a wide array of mortgage products, Citi specializes in assisting customers reach their homeownership goals. We are committed to matching the right product to fit our customers’ individual needs. Our mortgage team helps first-time homebuyers, borrowers who are refinancing or tapping into the equity built up in an existing home, and those who need assistance in restructuring their loans to fit their budgets. From loan pre-qualification to providing account services after loan closing, the mortgage team at Citi takes pride in providing unmatched customer service. At Citi we work hard to put and keep customers in homes of their choice. SVP, Re-Engineering The SVP Re-Engineering is a key role in the Citi Mortgage Re-Engineering team responsible for driving a large scale multi-million dollar Re-engineering program.  This role will lead a team responsible for developing and executing the Re-engineering pipeline working closely with multiple cross functional business leaders and teams.  The goal of Citi Mortgage Re-engineering program is to optimize Customer Experience, Productivity, EBIT, Quality and Controls. The role will include leading efforts to conduct fact based analysis using a variety of tools/resources to identify opportunities to drive the 2012-2014 Re-engineering agenda (tied to the Citi Mortgage strategic plan) and instill a culture of Continuous Improvement.Key responsibilities include but are not limited to:Responsible for scoping, directing and managing a portfolio of process, policy and role improvement/reengineering projects within or across the business.Demonstrate expertise in process  / policy / roles & responsibility design and the use of standardized techniques like lean/six sigma to drive reengineeringDevelops and executes influencing strategies to build and increase buy-in and leadership support. Provide evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on a diverse range of internal and external resourcesDefines process performance targets, project timeline, milestones, and resource requirements through collaboration with the Business & Re-engineering LeadershipMonitor new developments in business process improvement methodology and best practices, including learning from other industries.Act as a catalyst for the sharing and implementation of best practices across all functional areas of the business.Accountable for translating technical work, and analytics, into detail action plan, & clear articulation of efficiency targets, and related impact, which serve as a foundation to effectively influence stakeholders in support of re-engineering effort. Accountable for achieving measurable and sustainable operational efficiency resultsPartners with Business Management & Re-engineering Leadership to establish project prioritiesEffectively, and timely implements regular communication mechanism within team, business partners, Business Leadership and Re-engineering LeadershipManages a team of Intermediate Process Engineers

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