Details: Schedule Required: Scheduled work days: Sat, Sun required.Scheduled work days during the week subject to needs of the business.Scheduled work hours between 3PM-11PM dependent on the needs of the business. Special Info: Occasional Battery and Light Service Driver for PM shift after 3PM. Weekend work required. Will work around regular work week monday through Friday based on the needs of the business.Previous Occasional Driver had status change to Full Time COMPETENCIES: Mechanical/Technical PURPOSE: Respond to Roadside Assistance service requests and provide emergency services for AAA members and customers in a prompt, professional, courteous and safe manner. ESSENTIAL FUNCTIONS: Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis. Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures. (80%) Deliver extraordinary customer service and successfully troubleshoot roadside emergencies for AAA Members and other customers by accurately answering questions and interpreting club policy regarding service guidelines. Provide solutions, including related products, to members and customers to get them On-the-Go. Answer all questions and provide all necessary instructions to members and customers to ensure a complete understanding of services that will be rendered. (5%) Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). (5%) Maintain assigned vehicle, equipment and inventory ensuring proper and safe operating condition. Ensure the vehicle and all equipment is adequately secured at all times, including when the vehicle is not in use. Ensure the vehicle is clean and all fluids are at the required level prior to start of shift. Immediately report problems with equipment or vehicle to supervisor and/or fleet repair technicians. (3%) Collect payments from members and customers for Roadside Assistance services and maintain accurate receipts as necessary. Accurately complete daily inventory, warranty and sales/job reports. Complete related reports and call slips on a regular basis. (3%) OTHER DUTIES AND RESPONSIBILITIES: (4%) Serve as a resource to other Club Fleet drivers. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. May provide emergency tire change and lockout assistance to members and customers. May participate at public relations events, e.g., attending civic functions for different shows and groups as required.
Showing posts with label Truck. Show all posts
Showing posts with label Truck. Show all posts
Tuesday, 17 July 2012
Tow Truck Operator
Details: Schedule Required: To Be Determined. The fleet is a 24/7 operation and this shift may include evening and weekend shifts. Special Info: Competencies: Mechanical/Technical PURPOSE: Respond to emergency road service requests from AAA members in a prompt, professional, courteous and safe manner, and provide emergency services to members' and customers’ vehicles. ESSENTIAL FUNCTIONS: Provides emergency mechanical assistance to members, including jump starts, tire changes, lockouts, fuel delivery, towing and other services as may be identified by AAA Mid-Atlantic as necessary, in a professional manner, according to established guidelines and quality control procedures. Delivers extraordinary customer service to AAA Members, and RAP or other AAA Mid-Atlantic customers by accurately answering questions and interpreting club policy. Provides all necessary instructions to ensure a complete understanding of the services that will be rendered. Makes sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Looks for ways to accommodate members in 'borderline' situations. DUTIES/RESPONSBILITIES/SCOPE: Occasionally collects money due from members for additional ERS services and maintains accurate field receipts. Answers members' questions and interprets policy regarding service guidelines Regularly handles escalated service requests, including difficult to tow vehicles, or vehicles located in areas or positions that prevent timely service by independent contract stations Regularly demonstrates exceptional customer services skills resulting in regular assignments to provide service to Members or other customers with unique needs. Performs miscellaneous job related duties, as assigned, across all areas of Automotive Services Provides professional, courteous service and has the technical skills necessary to successfully troubleshoot roadside emergencies. Maintains assigned vehicle, service equipment and uniform ensuring safety and cleanliness standards are met. Reports problems with equipment or vehicle to supervisor and/or fleet repair technicians. Handles public relations assignments, e.g., attending civic functions for different shows and groups as required. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. Completes related reports, including call slips or prior damage reports, on a regular basis for review by management.
Battery Truck and Light Service Operator
Details: Schedule Required: Scheduled work days: Sat, Sun required.Scheduled work days during the week subject to needs of the business.Scheduled work hours between 3PM-11PM dependent on the needs of the business. Special Info: Occasional Battery and Light Service Driver for PM shift after 3PM. Weekend work required. Will work around regular work week monday through Friday based on the needs of the business.Previous Occasional Driver had status change to Full Time COMPETENCIES: Mechanical/Technical PURPOSE: Respond to Roadside Assistance service requests and provide emergency services for AAA members and customers in a prompt, professional, courteous and safe manner. ESSENTIAL FUNCTIONS: Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis. Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures. (80%) Deliver extraordinary customer service and successfully troubleshoot roadside emergencies for AAA Members and other customers by accurately answering questions and interpreting club policy regarding service guidelines. Provide solutions, including related products, to members and customers to get them On-the-Go. Answer all questions and provide all necessary instructions to members and customers to ensure a complete understanding of services that will be rendered. (5%) Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). (5%) Maintain assigned vehicle, equipment and inventory ensuring proper and safe operating condition. Ensure the vehicle and all equipment is adequately secured at all times, including when the vehicle is not in use. Ensure the vehicle is clean and all fluids are at the required level prior to start of shift. Immediately report problems with equipment or vehicle to supervisor and/or fleet repair technicians. (3%) Collect payments from members and customers for Roadside Assistance services and maintain accurate receipts as necessary. Accurately complete daily inventory, warranty and sales/job reports. Complete related reports and call slips on a regular basis. (3%) OTHER DUTIES AND RESPONSIBILITIES: (4%) Serve as a resource to other Club Fleet drivers. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. May provide emergency tire change and lockout assistance to members and customers. May participate at public relations events, e.g., attending civic functions for different shows and groups as required.
Battery Truck and Light Service Operator
Details: Schedule Required: Scheduled work days: Sat, Sun required.Scheduled work days during the week subject to needs of the business.Scheduled work hours between 3PM-11PM dependent on the needs of the business. Special Info: Occasional Battery and Light Service Driver for PM shift after 3PM. Weekend work required. Will work around regular work week monday through Friday based on the needs of the business.Previous Occasional Driver had status change to Full Time COMPETENCIES: Mechanical/Technical PURPOSE: Respond to Roadside Assistance service requests and provide emergency services for AAA members and customers in a prompt, professional, courteous and safe manner. ESSENTIAL FUNCTIONS: Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis. Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures. (80%) Deliver extraordinary customer service and successfully troubleshoot roadside emergencies for AAA Members and other customers by accurately answering questions and interpreting club policy regarding service guidelines. Provide solutions, including related products, to members and customers to get them On-the-Go. Answer all questions and provide all necessary instructions to members and customers to ensure a complete understanding of services that will be rendered. (5%) Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). (5%) Maintain assigned vehicle, equipment and inventory ensuring proper and safe operating condition. Ensure the vehicle and all equipment is adequately secured at all times, including when the vehicle is not in use. Ensure the vehicle is clean and all fluids are at the required level prior to start of shift. Immediately report problems with equipment or vehicle to supervisor and/or fleet repair technicians. (3%) Collect payments from members and customers for Roadside Assistance services and maintain accurate receipts as necessary. Accurately complete daily inventory, warranty and sales/job reports. Complete related reports and call slips on a regular basis. (3%) OTHER DUTIES AND RESPONSIBILITIES: (4%) Serve as a resource to other Club Fleet drivers. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. May provide emergency tire change and lockout assistance to members and customers. May participate at public relations events, e.g., attending civic functions for different shows and groups as required.
Tow Truck Operator
Details: Schedule Required: To Be Determined. The fleet is a 24/7 operation and this shift may include evening and weekend shifts. Special Info: Competencies: Mechanical/Technical PURPOSE: Respond to emergency road service requests from AAA members in a prompt, professional, courteous and safe manner, and provide emergency services to members' and customers’ vehicles. ESSENTIAL FUNCTIONS: Provides emergency mechanical assistance to members, including jump starts, tire changes, lockouts, fuel delivery, towing and other services as may be identified by AAA Mid-Atlantic as necessary, in a professional manner, according to established guidelines and quality control procedures. Delivers extraordinary customer service to AAA Members, and RAP or other AAA Mid-Atlantic customers by accurately answering questions and interpreting club policy. Provides all necessary instructions to ensure a complete understanding of the services that will be rendered. Makes sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Looks for ways to accommodate members in 'borderline' situations. DUTIES/RESPONSBILITIES/SCOPE: Occasionally collects money due from members for additional ERS services and maintains accurate field receipts. Answers members' questions and interprets policy regarding service guidelines Regularly handles escalated service requests, including difficult to tow vehicles, or vehicles located in areas or positions that prevent timely service by independent contract stations Regularly demonstrates exceptional customer services skills resulting in regular assignments to provide service to Members or other customers with unique needs. Performs miscellaneous job related duties, as assigned, across all areas of Automotive Services Provides professional, courteous service and has the technical skills necessary to successfully troubleshoot roadside emergencies. Maintains assigned vehicle, service equipment and uniform ensuring safety and cleanliness standards are met. Reports problems with equipment or vehicle to supervisor and/or fleet repair technicians. Handles public relations assignments, e.g., attending civic functions for different shows and groups as required. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. Completes related reports, including call slips or prior damage reports, on a regular basis for review by management.
Tow Truck Operator
Details: Schedule Required: To Be Determined. The fleet is a 24/7 operation and this shift may include evening and weekend shifts. Special Info: Competencies: Mechanical/Technical PURPOSE: Respond to emergency road service requests from AAA members in a prompt, professional, courteous and safe manner, and provide emergency services to members' and customers’ vehicles. ESSENTIAL FUNCTIONS: Provides emergency mechanical assistance to members, including jump starts, tire changes, lockouts, fuel delivery, towing and other services as may be identified by AAA Mid-Atlantic as necessary, in a professional manner, according to established guidelines and quality control procedures. Delivers extraordinary customer service to AAA Members, and RAP or other AAA Mid-Atlantic customers by accurately answering questions and interpreting club policy. Provides all necessary instructions to ensure a complete understanding of the services that will be rendered. Makes sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Looks for ways to accommodate members in 'borderline' situations. DUTIES/RESPONSBILITIES/SCOPE: Occasionally collects money due from members for additional ERS services and maintains accurate field receipts. Answers members' questions and interprets policy regarding service guidelines Regularly handles escalated service requests, including difficult to tow vehicles, or vehicles located in areas or positions that prevent timely service by independent contract stations Regularly demonstrates exceptional customer services skills resulting in regular assignments to provide service to Members or other customers with unique needs. Performs miscellaneous job related duties, as assigned, across all areas of Automotive Services Provides professional, courteous service and has the technical skills necessary to successfully troubleshoot roadside emergencies. Maintains assigned vehicle, service equipment and uniform ensuring safety and cleanliness standards are met. Reports problems with equipment or vehicle to supervisor and/or fleet repair technicians. Handles public relations assignments, e.g., attending civic functions for different shows and groups as required. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. Completes related reports, including call slips or prior damage reports, on a regular basis for review by management.
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