Details: Office Location / Address: Chicago, Illinois Education Level: Technical Diploma Shift: Day Job Employee Status: Regular Citi Technology Infrastructure organization provides worldwide support to Citigroup businesses in the areas of network & telecommunications support, systems and application services, and data center operations. With a global network spanning more than 100 countries, Citigroup Technology Infrastructure provides Citigroup internal business clients with local and cross-border technology infrastructure services and integrated reporting and management of their networks and data centers. Citi is the premier global financial services provider of a wide range of products and services. We serve a broader spectrum of customers, in more places and by more means of access and delivery, than any other financial organization. Technology and Distribution Services is comprised of systems development and testing, data center operations and technical ATM services. We provide technical and operational support for the day-to-day operations of Citibank's (CBNA) check processing facility as well as hardware, technology, and field service support for CBNA's Financial Centers and ATM's. The Field Services area is part of the Technology Distribution and Services group. The Field Engineer (FE) is responsible to provide end-to-end support to Financial Centers within a region, ensuring that all problems are fixed or directed to the appropriate department to be resolved. As such, the FE will learn the basic operations of a Financial Center and how to diagnose system hardware, software and operator problems within the Financial Center environment. As experience is gained, the FE will recommend and perform remedial actions to correct trouble issues. She/he will also develop skill sets that will enable coordination of activities with the Help Desk, Network Services, and other information services. The position will include some overtime and weekend work, in addition to travel of up to 25% out of state and/or outside of the FE's normal geographical area of coverage.
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